Frequently asked questions

GENERAL

Who is Zambrero?

Zambrero is Mexican with a Mission! A fresh, healthy quick-service Mexican restaurant franchise and a humanitarian enterprise committed to helping end world hunger.

What does 'Mexican with a Mission' mean?

Zambrero is a Mexican restaurant franchise on a mission to help eradicate world hunger in our lifetime. Our Plate 4 Plate initiative is how we achieve this.

PLATE 4 PLATE

How does the Plate 4 Plate initiative work?

The initiative is simple and one that makes a big impact. Every time a customer purchases a burrito or bowl at Zambrero, a meal is donated to someone in need in the developing world through our key distribution partner, Rise Against Hunger.

For more information, visit our Plate 4 Plate page.

What is Rise Against Hunger?

Zambrero has donated over 24 million meals for those in need worldwide since it was established in 2005.

Our goal is to donate a billion meals by 2025.

Visit our home page to find the most up to date number of Plate 4 Plate meals donated.

How do we keep count of the meals donated?

The Zambrero POS system is linked to every Zambrero restaurant in the United States and abroad, allowing us to accurately track the sales of all burritos and bowls. A real-time counter is made publicly available in all Zambrero restaurants as well as on our websites.

Why does Rise Against Hunger and Zambrero focus on school feeding programs?

Providing a meal during school gives parents, particularly in developing nations and poorer communities, an incentive to send their children to school. This helps ensure a child receives their primary school education, the first step in breaking the poverty cycle. Education is a major way to improve the quality of life in disadvantaged communities, whether it be in maternal health, childhood mortality, gender equality or combating HIV/AIDS.

How does Rise Against Hunger determine where to deliver meals?

Rise Against Hunger works with in-country partners who submit food requests for assessment based on the following criteria: need, type of distribution program, size of program, sustainability of program, accountability, resources to pay for shipping and manage customs process, capacity to securely store donated meals, and ability to maintain control of the donated food from receipt to distribution. Partner organizations agree not to barter or sell the donated meals, which keeps the Rise Against Hunger food out of the general market.

FOOD & DRINK

Can I order Zambrero online?

Visit your local restaurant location page to see what ordering options are available.

How do I know if Zambrero can meet my dietary needs?

Zambrero’s menu is made fresh and designed for the individual! We take pride in catering for an array of dietary requirements, with all meals able to be made vegan and vegetarian friendly as well as offering choices that are free of gluten, soy beans, eggs, milk, peanuts and tree nuts.

Please refer to our allergen & diet information or ask our restaurant staff.

How can I find out if you have any offers or discounts?

You can visit any local Zambrero to find promotions and discounts available in your area.

I want to double check that your beans are vegan?

Our pinto beans are cooked using a sous-vide method and have a smooth, buttery texture. We use an artificial buttery flavored oil which ensures this Zambrero staple remains vegan.

Do you sell alcohol?

We do not sell alcohol. We offer a refreshing range of non-alcoholic beverages. 

Do you offer catering?

Contact your nearest restaurant to discuss your requirements and how they can cater for larger orders. 

Search Zambrero locations.

Have you got a kids menu?

Yes! Our Little Heroes Kids Range has been tried, tested and given the thumbs up from kids right around America. Served as smaller portions of some of our bigger favorites; bowls, nachos and quesadillas.

Have a look at our menu for the full list of items and ingredients. We would recommend the chicken as a filling as it's the meat with the least spice.

RESTAURANTS

I had a poor experience at one of your restaurants. How should I contact them?

We're sorry your recent experience wasn’t up to our usual standards. Please complete our contact form to to provide us with more information on your visit so that our team can investigate this for you.

CORPORATE

Is Zambrero a franchise?

Zambrero restaurants are 100% franchise owned. We partner with individuals who have the same passion as us to serve fresh, healthy, Mexican food and contribute to help ending world hunger.

If you are interested in opening your own Zambrero restaurant, please visit our Franchise page.

Where else in the world can I find Zambrero?

We have ambitious plans to donate 1 billion meals by 2025 via our Plate 4 Plate initiative. To help achieve this goal, Zambrero has opened over 170 restaurants across Australia, New Zealand, Thailand and Ireland.

How can I get a job with Zambrero?

Our restaurants are always on the lookout for talented, passionate and customer-focused team members. Please enquire directly with your local restaurant through our jobs page.

Who do I contact for media inquiries?

Please contact Jess Grimshaw on [email protected]

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